FAQ’s about flower arrangements and deliveries
What is a 180/360 degree flower arrangement?
An arrangement that can be enjoyed from any angle has a 360 degree view.
A 180 degree arrangement would generally be placed up against a wall or viewed only from a 180 degree angle.
Do we offer same day delivery?
Why 'A choice for all reasons'?
Why are dates blocked out on the calendar?
We offer a delivery service Wednesday to Sundays only.
At times we may be fully booked for the day which will be stated on the online calendar.
From time to time we may be closed and apologize for any inconvenience. Please check the calendar for any public holiday deliveries.
Can I organize with you to have an artificial arrangement gift wrapped and delivered outside of the southern areas?
Do you deliver to churches, hospitals and aged care facilities?
Do you deliver to a graveside, memorial garden or funeral home?
Which suburbs do you deliver to?
Please refer to the postcode information area on the home page or any product page. If your suburb is not present, you will not be able to proceed past checkout. Please contact us to discuss delivery options for your required area.
Why is a Christmas card list included on our website?
When it comes to Christmas we are a little bit traditional and would like to send you our greetings in a personal card. If you are agreeable to this, please feel free to tick the box and provide your details.
Do you offer a newsletter email subscription?
No. Special offers and new product information are announced on Instagram.
We invite you to follow us on Instagram at : Southern Flower Deliveries
Can I have a free card included with my delivery?
Do we cater for weddings?
What is the difference between long lasting and everlasting flower arrangements?
How do I enter the draw to win a bunch of fresh flowers?
Select the option on the checkout page and you will automatically be entered into the monthly draw, drawn on the last Friday of each month. Prize is to the value of $50, not redeemable for cash. The monthly prize winner will be notified by phone or email and have 7 days total to advise their preferred day of delivery (Wednesday to Sunday), preferred date and delivery address. If agreeable, the winner’s first name and suburb will be mentioned in an Instagram post. Email: email@example.com
Can a corporate account be organized?
Yes. Please talk to us about your requirements and preferences 0481 736 770
Fresh Flower Deliveries:
We supply fresh flowers of the best quality possible. If they aren’t to a high standard they won’t be utilized in your arrangement. If however a quality control situation arises, please email us a photograph within 24 hours of the delivery and we will speak with you as soon as possible.
Please note, fresh flower deliveries authorized to be left unattended are not refundable.
Can I organize a delivery for a specific time frame?
Special event deliveries will be scheduled for your nominated time, with a 30 minute margin for unforeseen circumstances.
What happens if the delivery recipient is not available at the time of delivery?
If you would like the delivery to be rescheduled, please advise on the checkout page.
SFD does not accept liability for any loss or damage rising from items stolen or damaged after delivery has taken place.
An additional delivery fee of $15 is applicable if a re-delivery has to be made due to one of the following reasons:
- Insufficient or incorrect address information
- Apartment buildings with restricted access and no one home
- Places with no sheltered or safe area to leave the flower arrangement and no one home
- Inaccessible homes, units or business premises with no one present
- Patient has already been discharged from hospital
Do you have a shop to visit?
No. SFD operates only from a workshop which is not accessible to the public.